gotrax scooter troubleshooting gotrax scooter troubleshooting

For further repair and troubleshooting help please visit our repair help area. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Gotrax has also added a longer battery life. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 110 0 obj <> endobj xref Create an account to follow your favorite communities and start taking part in conversations. I err on the conservative side, and would rather "under charge". Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Beeping can also indicate uneven pressure on the hoverboard sensors. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Turns on but shows zeros no matter what. Save my name, email, and website in this browser for the next time I comment. I am on the hook to pay for shipping to send back their poorly made products. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This problem could be caused by many different things. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. I have updated my review from 1 star to 3, and will update again . . The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. When you connect the charger to the hoverboard it will turn red to let you know it is charging. All night charging leads to 15 minutes of riding. Looks like spring issue. I try and ride economical to maximize range and durability. Then plug your charger cable into both ends and leave it overnight. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. These models of e-bike only feature an LED Display. This is one of the most common problems we hear about, so it's always worth checking first. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If your charger does not turn green when you plug it in, your problem may lie in your charger. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. 0000001444 00000 n Jan 7, 2020 Reply, Took mine to the local bike shop. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. 0000003099 00000 n Resolved through warranty, in the mail. E02 - Adjust your brake calipers so that they operate effectively. Grab the new battery pack and ensure that your are installing the battery pack correctly. Press J to jump to the feed. So, 3 hours for 4 bars = 45 mins of charging time per bar. Looking For The Best Lock For An Electric Scooter? We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Doesn't matter if the battery is charged or not. Codes often have simple solutions and we are here to assist. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. I continue to struggle with GOTRAX's customer support team. In all cases the company has been slow to respond. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. It is possible to check the voltage of your battery using a voltmeter. In this video we take a look inside a GoTrax G2 Scooter. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . I've emailed support but I'm waiting. When the battery is fully charged it will change from red to green. - Very dangerous as you can be cruising along and the motor completely shuts off. Codes often have simple solutions and we are here to assist. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Of course, you could also have an issue with your battery. {k-m3gKjx Can you please tell us how we can improve this article? Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. You can now turn your hoverboard back on.*. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Power on your scooter and take it for a test drive. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Not much help really. Find your product below and click the link to be directed to the specific information for troubleshooting. Weight: 17 pounds. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Choose from Same Day Delivery, Drive Up or Order Pickup. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Is a fire hazard. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Contact: kevin@ocproscooters.com or text: 714-420-1311. All I've done is adjust the brake pads to prevent rubbing. This scooter is giving a E3 Error code and the manual simply states to replace the console. Its possible that you got a defective battery. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Home. What if the part I ordered did not solve the problem? Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. 0000007190 00000 n 0000006275 00000 n GoTrax GKS: Specs. The motor would sometimes "sputter" (not engage) when you push down the throttle. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Entice customers to sign up for your mailing list with discounts or exclusive offers. Returned the v2 and are now trying a m360 instead /crosses fingers. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This is telling you the charger is working. Brand new battery not holding charge. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Gotrax scooter not charging? You will see the LED lights start to flash. Need help troubleshooting a scooter issue? If all of them work normally, then you need a new charger. 0000256654 00000 n Kick stand wobbly. After fully charging, I prepared for the first ride with the new parts. Easy fix but annoying. If it's not been used for a while, it might need charging. How to restore default settings on GOTRAX GXL V2. Will this problem come back? If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. GOTRAX. 0000006755 00000 n If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. To determine whether either of these is true, unplug all of your devices from power and try charging them again. 0000002873 00000 n We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. 21E, 22E, 25E, and 30E - Replace console to fix error code. Back wheel brake mis-aligned. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Range: 4 miles (est) Max. There are many possible reasons why your Gotrax hoverboard is not balancing. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. 0000013506 00000 n For example, only standing with one foot on your hoverboard can cause some models to beep. *You may need to perform a recalibration up to three times to fix your issue. In this video we take a look inside a GoTrax G2 Scooter. I requested a refund. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. If the scooter works after disconnecting the brake switch then the brake switch is defective. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. E07 - Replace Motor or Motor Wheel Assembly. GOTRAX sent me a battery and a replacement handle bar. bay_blade2000 3 yr. ago That's not what I am saying at all. I didn't realize my tires were about half the recommended psi. If it is hard to install, stop and inspect the consoles pins under the head unit. When GOTRAX GXL V2 display is blacked out you can release Power Key. 0000002170 00000 n Learn more about your GOTRAX from full overviews and specs to troubleshooting. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? What did the brake pad rubbing sound like? :~f 12`L,@" Tip: Try to lift as straight as possible out of the tiller. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. You can recalibrate your Gotrax hoverboard by following the instructions above. Please contact our customer service team if you are experiencing problems or need more detailed information. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. A fully charged battery will have between 36 and 42 volts. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Check Out Our Guide! If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS . While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. If your Gotrax hoverboard will not turn back on you are experiencing an issue. We appreciate you customer service and willingness to do the right thing! Use a can of compressed air to clean out any dirt and debris that may be stuck in there. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. If you find any damage, replace it immediately. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Turn the key or power switch on and engage the throttle all of the way. This is a few specific actions that act as a reset for your board and can fix many common issues. If damaged do not proceed. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. So far I've got about 60 miles on it. I absolutely love this scooter. Store the screws and hook in a safe location for later use. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Took 8 business days to fix (total of 11 calendar days). We'll go through each electric scooter and the error codes that occur. Bolts provided are rusted - poor quality control. Has refused refunds. I'll monitor the post to see if these are isolated or widespread. But, as soon as it worked for quite some time, it started showing various problems. 0000003486 00000 n Recommended rider age . Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Free standard shipping with $35 orders. Try recharging the battery pack for 8 hours. $799.00. Related: Mobility Scooter Battery Losing Power Uphill Fixed. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. I have had it for over a month now and have had zero problems with it. It will display all specifications more visibly. Once you ensure the position is correct, gently slide the pack into the tiller. Include an image for extra impact. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. We show a quick view. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Shop safe on GOTRAX Official website. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Front tire making a very loud noise. Back fender completely broken off, bottom screw plate snapped. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Step 6 Install the battery pack. If this does not work, replace the console. These are as follows. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 51 reviews. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Down a hill I got up to 19 mph on the speedometer. If the battery is fully charged, then the issue is likely with the motherboard or wiring. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Include an image for extra impact. If the scooter is off but still takes off, this means that the control box is damaged. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Take care of your ride so it can take care of you. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. I've had mine for almost two weeks now, and have not experienced these issues. No. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. GoTrax V2 Not Working. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is no doubt that hoverboards are a popular and fun way to get around. So in short. Its possible the quality slipped with the V2, but they are basically the same scooter. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Learn more about your GOTRAX from full overviews and specs to troubleshooting. Yes, you read that right. But some parents may balk at spending more than $100 on an electric scooter. Kid really loved the speedometer and the cruise control feature! You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Do you think most of the lower-priced scooters are having these problems? Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Yes Therealjondotcom 3 yr. ago. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Take off the console and pull out the battery, checking all the connections. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. An awesome member of our community made this guide. When you plug your charger into the wall, the indicator light will turn green. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. First, plug in your charger and make sure that it works before continuing. Happy to help! When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. . Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I was super encouraged as the handle bar looks a little different from the original version I received, better. Of course, with any new or growing technology there are often hiccups along the way. In removed the old handle bar and battery and installed new one. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. . How do you check the odometer on the GXL V2? There are many possible reasons why your Gotrax hoverboard is not balancing. 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They cannot show error codes. Entice customers to sign up for your mailing list with discounts or exclusive offers. 0000017087 00000 n Make sure the petals are level with each other and on a flat surface. %PDF-1.4 % Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. For example, only standing with one foot on your hoverboard can cause some models to beep. Mine out of the box has this metal grinding sound coming from the back. Roller Blades/Bikes. My GoTrax (about 5 months old) started acting weird today. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. To power the scooter off, press and hold the red button for 5 seconds. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. It's a 36V 6 Ah battery that offers higher performance. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. I kicked off the odometer began registering speed. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . We check over 250 million products every day for the best prices. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Set the battery to the side for disposal. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Reattach the console/head unit by sliding it back into place. 0000000696 00000 n . All rights reserved. I had my second issue within 17 business days of receiving the scooter. Has been extremely slow to respond with replacement parts. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. This is telling you the charger is working. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. The odometer illumination was bright. Motor stutters with rapid jerking and wont go.. possible motor failure. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. If you can not grip the top with your fingers use a pair of pliers to assist you.