AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. The truth is that paying for insurance to guard against this is a waste of money. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. I tried to buy insurance after the fact but . User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Any restrictions on transfer or resale will be communicated to you (e.g. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Cover applies if an immediate family member or a member of the booking party tests positive. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Click Close and Add Documents to go back and add them now. Show more Show less We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. There are no suggested results at this time. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. T&Cs may apply.'. Axs Ticket Refund Insurance. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. So I decided to treat myself and girlfriend to VIP tickets. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Press J to jump to the feed. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Let us know what you were doing when this page came up, plus your IP and request ID With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Honestly this post makes me feel better though, thank you lol. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Travel insurance: which policies have the best covid cover? And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . You must supply the required Payment Method and/or other personal information in order to complete your purchase. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Our helpline number is 1-888-929-7849. Klicka hr fr att kontakta oss. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. When did you become aware that you were unable to attend the Event? If you have not received your tickets 3 days before your . What is AXS Premium? Cookie Notice If the event is cancelled, we'll issue you a refund automatically to the original payment card. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. With a simple integration this product has gone from strength to strength enabling AXS . Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Venue/Event Specific Terms and Conditions. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). Occasionally making progress only to be timed out. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Date on which medical attention was first sought for illness/injury? Below you'll find an important update on COVID-19 and your events. Event date, time, talent, participants and rosters are subject to change without notice. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. If I have XCover ticket insurance and miss an event, can I get a refund? ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). They will pursue AXS who in turn, will keep your money. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Congratulations! ugh I am raaaaaging. Privacy Policy. If you are unable to find tickets or parking rights, please check back again. DE Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Have now given up. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. By clicking a link you are consenting to this. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Latecomers may be seated at the discretion of Client or venue. Fan Update. IT IS NOT AN INSURANCE POLICY. They lure you into buying the insurance but little did I know that a refund will be issued . This tracks your activity using third party cookies. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Request ID: 7a29b9b3cc1be708. We have made changes to our Privacy Policy. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. I can't go to a concert anymore, any tips to ensure i get my money back? Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Almost fell for the scam myself until I saw this. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. I bought these from AXS and paid 214 (bit of a rip off site . Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Because almost every single time I go through them, its a battle to obtain my ticket. mail No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. - AXS Help Centre How can I make a claim for my Ticket Insurance? Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Ive also heard similar stories from all of my concert going friends. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. PROPER CONDUCT. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. BUY THE PERFECT TICKETS Front row or on the aisle? a very friendly member of staff :) Date of experience: 16 February 2023. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser).