Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Download the user guide below or follow these instructions on how to set things up: BT Home Hub 3 - BT Infinity getting started (2012-2013 version). BT Home Hub 5 - Information and troubleshooting guide (for Fibre you install yourself). If that doesnt work, try connecting to the router via an Ethernet cable (shown below). Follow the instructions that automatically appear on the screen to change your password. Full Fibre customers wont use microfilters. Enter your current password followed by your new one. Unless youve changed it beforehand, your Smart Hubs admin password is printed on a plastic card thats stored on the back of the router. Fibre customers:Many faults can be fixed by power cycling the Openreach modem turning it off and on again. Richard, I run Windows 11 and using Edge is fine. >. Hub manager Hi I am trying to access my BT Hub to make settings and see what devices are connected. If you have it, unplug all your old broadband kit, including your old power plug. The BT Hub manager lets you make changes to your BT Hub settings so you can get the best out of your wi-fi and broadband. If it's not listed you'll need to create a new port forwarding rule. Email Barry at barry@bigtechquestion.com. Type the following numbers into the address bar: Type 192.168.1.254 in a web browser to open BT Hub Manager. Check the lights on your Hub:If you can't get online, check the colour of the light in front of your Hub. Use the links to find out more about how you use the Hub Manager to change settings: What is Smart Setup on the BT Hub? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . That all sounds great, you say, but to make the most of your fancy superfast broadband internet connection you need to be able to access the BT Hub Manager. >, Visit our welcome pages for help getting started with your new products and extras>, Connecting your BT Smart Hub and Ultrafast Smart Hub, Setting up a Hub 3 or Hub 4 with an Openreach modem. 16h26. on Ethernet sockets are becoming increasingly rare on laptops, but if you are able to plug a cable directly between router and computer, do so. This will open the Hub Manager, Enter the admin password. Remember, if you've got Fibre broadband you'll need to set up your Hub with the Openreach modem - see the instructions further down. First, you need to connect to the router's web management page, so that you can change the settings that you want. How do I view the devices connected to my Smart Hub? We hear from frustrated BT broadband customers all the time who say that accessing the settings for their BT Smart Hub can be a real nightmare. Here are the most useful features youve got access to now that youre in the BT Hub Manager: We think parents of teenage children will make good use of this one! >, How do I turn off BT Access Control for a device? If you've got Broadband (copper broadband) download the user guide below or follow these instructions. This takes a few minutes. WPA-Auto - if you're having problems connecting older devices. Fibre customers: Many faults can be fixed by power cycling the Openreach modem turning it off and on again. First of all, you need to be at home using a device thats connected to your BT broadband hub. My laptop running Windows 10 is happy to let me talk to my Smart Hub 2 manager via 192.168.1.254 via a browser. >, What is the Smart Wireless feature in my BT Hub? Set the security level for your Hub's wireless connection -. My new Windows 11 laptop will not come up with a screen for the hub manager, either displaying a blank screen or occasionally shown raw HTML. Youll also need to add a password hint. >. If your Smart Hub doesnt have a red WAN port, you may have been sent the wrong Hub type. Full Fibre customers wont use microfilters. Struggling with your BT router login details? This will open the Hub Manager, Enter the admin password. This site uses Akismet to reduce spam. View or change the wireless password that you need to enter on every device before it can connect wirelessly to your Hub. BT Smart Hub self-install user guide - new customer, BT Smart Hub self-install user guide - existing customer, Send your old equipment back to us for recycling>. For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? >, How do I set up port forwarding on my BT Hub? If you change this, you can check the strength of your new password - aim to get the strength bar fully green. However, as soon as you try and do anything vaguely interesting, you will be prompted for your Hubs admin password. From the Hub Manager, click on Advanced Settings, then Wireless. If your Smart Hub 2 doesnt have a WAN port, you may have been sent the wrong Hub. This will open the Hub Manager. Well help you ease the pain and get you to a solution - fast! Security Password Disconnect the red Ethernet cable that connects the modem to the Smart Hub. If the correct IP address was used you will see a login screen or window like this: Screenshot of BT Smart Hub Login. It may be your browser causing the issue do check in its settings or in your Antivirus program. He was once Deputy Editor of Mail Online and remains in therapy to this day. Different types of BT Hub Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. If your router wasn't supplied by BT, you can check the instructions supplied with the equipment. Learn how your comment data is processed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here's how to set up a Hub 3. Have you tried Chrome or another browser. Your Hub will be called something like BTHub6-ABCD. You dont want your neighbours taking advantage of the internet connection that youre paying for! >, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? >, How can I set up or change the admin password on my BT Hub? Press 'Enter'. Youll be asked to enter the new password twice, to make sure its correct. To set up port forwarding, click a dropdown for your model of Hub. Whether yours is the latest BT Smart Hub 2, the BT Mini Hub or a BT Home Hub, its the wireless router whose job is to deliver reliable and fast broadband to all areas of your house, so you and your family can take full advantage of your superfast internet connection. The red-ended Ethernet cable goes from the Port/LAN1 slot on the ONT to the port marked WAN, which is yellow on the Smart Hub 2. Once youre logged in youll see a button for Advanced Settings. 15h07. If your Hub doesnt have a red WAN port, you may have been sent the wrong Hub type. This last screen permits me to then continue and arrive at the hub home page. It only works when Separate Bands is off. We know its a clich but resetting works more often than youd think. Find what hub you have BT Smart Hub BT Smart Hub 2 BT Home Hub 3 BT Home Hub 4 BT Home Hub 5 Differences between each Hub Still need help? Make sure that your computer is connected to the Smart Hub via Ethernet or . As it is only possible to connect to it within your LAN it is perfectly OK. 0 Ratings mintech Beginner on 07-06-2020 20h10 3,425 Views Message 4 of 6 Re: Smart Hub 2 manager settings Thanks . How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Hub to get the most from your wi-fi, Download the Business Smart Hub user guide. If you are using a VPN, say for homeworking, its possible you might need to set up port forwarding, but you will need to know the port range information from your IT department and most VPN clients should work on the hub without this being required. The red-ended Ethernet cable goes from the Port/LAN1 slot on the ONT to the red port marked WAN on the Home Hub 5. >, BT Home Hub 5 - Information and troubleshooting guide. Distinguished Sage, never noticed http vs https. >, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If you're still having trouble try our community forum. You will need to check the documentation provided from the hardware manufacturer, software/service provider or contact your IT support to identify the port range, Select the protocol appropriate to the rule you are adding, and click, If you need to open multiple ports within your new rule you can, repeat the process for the new ports you want to add, Once you have finished adding - remember you need to save your changes. The Big Tech Question is a joint venture between, switch off the hugely irritating Smart Setup. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. Click, Once saved, your new rule will appear on the table, Open a new web browser on your connected device and type 192.168.1.254 into the address bar. WPS If this happens get in touch with us. The Hub Manager is where you can change or view your Hubs settings. If you've been activated, double check everything is connected properly before trying our connection troubleshooter>. Every device that uses the internet sends its packets of data through specific ports. BT Smart Hub and Ultrafast Smart Hub Type 192.168.1.254 in a web browser to open BT Hub Manager. If youre typing 192.168.1.254 into your web browser and youre getting a blank page or error message, there might be a problem with the Wi-Fi connection. 16-08-2022 If you're not sure what the Hub 5 looks like, it's the one with the blue line across the front. 16-08-2022 Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. How can I set up or change the admin password on my BT Hub? This means when you search for your Hub in the list of wireless names on your device you'll only see one. This means when you search for your Hub in the list of wireless names on your device you'll only see one. Announcements, Guides & Community Updates. The light on the front will change colours while your Hub sets itself up. The BT Mini Hub doesn't support application sharing or port forwarding. A master socket is the main socket for the phone line in your home. Whats next? Next, select the first device that you want to control and choose the days and times for which you want to set limits. On older models of the BT Home Hub you will see Settings rather than Advanced Settings. Go back to: Here are some answers to help you You can change the wireless name of your Hub so it's easy to spot in the list of wireless networks that pops up when you're searching for a network on your device. How do I use my Smart Hub as a modem only? The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link.