Start your return online at the Footasylum website. Ordered standard delivery, was dispatched the next day & arrived the day after. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. . Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Replies to negative reviews in < 24 hours. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Tommy Jeans. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Was told that neither was possible because I didnt return them in the original shoe box! Order placed Sunday afternoon and delivered Monday afternoon. We are so glad to hear you are happy with the service. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Order placed Sunday afternoon and delivered Monday afternoon. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. If valid, the page will refresh and your total will be updated accordingly. Here are 8 tips for writing great reviews. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! 2023 Trustpilot, Inc. All rights reserved. All items must be returned in their original boxes and packaging. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Perfect from start to finish. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Anyone can write a Trustpilot review. Package allegedly dispatched on 11th December and now reported as list in transit! A simple full refund is all I wanted from the first time I was messed around!! Hey Karl!Thanks for taking the time to leave us a review. Anyone can write a Trustpilot review. Find out how we combat fake reviews. Date of experience: 18 December 2022 Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Find out how we combat fake reviews. Easy! Useless. Purchased 2 pairs of Salomon trainers in different sizes. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Free return by our courier service. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. It's your job. I was taught to value customers, no matter what job I was in. Happy from start to finish! Email and text communication was prompt and efficient. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Why have i been rejected for my return as the item was faulty? It goes against our guidelines to offer incentives for reviews. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Hey Karl!Thanks for taking the time to leave us a review. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Easy! Great sale and super quick on delivery. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Find out how we combat fake reviews. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Shocking company - bought two items trainers and sliders order value 100.28 never received. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. International Returns Most Popular Get FREE UK delivery on all orders over 60 and FREE UK returns. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. I would avoid at all costs. Accurate And Undamaged Orders. Looks like they have found the nearest spare tatty box to send them out in. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Wow! Then I started a new chat and got Sophie who was absolutely lovely. Ends: Tue 28 Feb 2023. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Still over 300 down! Before returning items you must notify Footasylum by telephone, letter, or email. Since Footasylum doesn't have a customer service number I had to text them. Perfect from start to finish. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. In just a few steps, we'll have it sorted. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Full price items only. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Suggested companies are based on peoples browsing tendencies. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Shoved the card machine into our face. I will always order with footasylum I am very happy with the service and products. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Replies to negative reviews in < 24 hours. My son lost out on his Christmas presents as a result. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Ordered coats for 2 of my sons in the sale. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Make sure your order is unused and in original packaging and labels. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. 10/10 will not be using footasylum again. No greeting, no please, no thank you. Absolutely fuming with this company. And would recommend to all my friends amd family. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. For more information on the cookies that our site uses click here. Never again. Beth is Home Editor for T3, looking after style, living and wellness. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Round and round in circles. You have disabled javascript in your browser, please enable. In just a few steps, we'll have it sorted. - Callum Phelps, posted 11 months ago Companies can ask for reviews via automatic invitations. 1. One very disappointed son this Xmas! As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. I will always order with footasylum I am very happy with the service and products. UK Returns Free return by our courier service. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Once cleared, your points will turn into money off any future purchases. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. All rights reserved. Click the 'Copy' button to copy it. Subscribe in print, digital, or a great-value bundle. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Anyone can write a Trustpilot review. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Would you like to add a photos or videos? From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Verification can help ensure real people write reviews about real companies. To break them up politely to ask for helpit was like I had sowrn at them. 44.99. Yes. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. High performance sneakers, trending streetwear and exclusive product weve got you. AVOID THIS COMPANY!!!! We use dedicated people and clever technology to safeguard our platform. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Verification can help ensure real people write reviews about real companies. Hey MattThanks for taking the time to leave us a review. My son lost out on his Christmas presents as a result. They were dispatched quickly and delivered within a few days to Northern Ireland. You will receive a verification email shortly. Take care!Thanks,Rebekah. In November 2022 I placed an order with FootAsylum and it never came. Avoid this store at all costs. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I was taught to value customers, no matter what job I was in. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. - Rebecca Jones, posted 1 year ago Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. very helpful as Liverpool didnt answer the phone. It's your job. Bought a pair of Boss trainers at the end of November 2022. In November 2022 I placed an order with FootAsylum and it never came. Shocking service avoid disappointment. One star as there is no 0 stars. Avoid this store at all costs. Check out what 59,467 people have written so far, and share your own experience. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. - Anonymous. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Wow! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For full terms and conditions see here. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Your browser does not support embedded videos. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Companies can ask for reviews via automatic invitations. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Quality, style and value superb. Discount. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Was looking everywhere but at her customers. Find out how we combat fake reviews. 2023 Trustpilot, Inc. All rights reserved. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Never again. I have worked in retail for over 15 years. This arrived within only two working days and all items were delivered intact and all there. Within 5 Days. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. For all international returns outside of the UK, please visit our dedicated international returns page. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem.