"Airport Departure: As previously stated, US travelers need a COVID test to return home. By noon, it's no longer refreshing. From the moment we walked in, we were treated like VIPs! Top room amenities include a minibar, air conditioning, and a flat screen TV. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Staff & Service: This is why Excellence is always worth it over other resorts. All of this was done outside what I consider normal business hours. Dreams resorts All your questions answered! A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. A traditional French-style eatery serves up some really well-done dishes. The location of this restaurant is really lovely. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. Also a side note - beds and pillows very uncomfortable. If youre looking for privacy, this is the room type for you. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels Federal 307 Chet-Pto. The food was up there with some of the most authentic Indian eats we have had outside of India. Be prepared to pay for the experience though. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. The check-in process is really a spectacular sight to be seen. Taxis in hotel zone are safe Other than requiring masks the Cancun airport was operating like it always has. However, the food is below average. Contact us for more information and details about the packages and options available. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. Excellence Club benefits: The commute from the resort to the airport also took over an hour due to traffic. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Many people bring their own insulated drinks with built in straws. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. the food was lacking flavor and again overcooked. If you want to grab yourself a deal there are daily offers that are available. Come together, come alone, regardless you will have an amazing time. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Customer service can not be matched or outdone. There were no empty drinks left sitting by the pool for too long. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. We also use third-party cookies that help us analyze and understand how you use this website. The staff knew exactly what we needed and got the job done. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. The customer service was unmatched. We really enjoyed the butter chicken and the onion bhajis. I read hundreds of reviews on Google before selecting this hotel. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Entertainment team was excelente! Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. If you want a specific liquor, just request it. A big change, they no longer provide straws. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor We visited Excellence Riviera Cancun - again - for the ninth time since 2015. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. We're in Mexico - there's no reason to have bad tequila at the bars. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Pool rules say you cannot take them out of the water, but everybody does. Overall the room was nice if not a little bit dated. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. Wonderful!The focus is on keeping you safe. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Tripadvisor performs checks on reviews. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. On top of everything, the entertainment team was superb. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. You name it and they have it. It is just a slight reduction that you wouldn't notice if you haven't been there before. It is just a slight reduction that you wouldn't notice if you haven't been there before. The entire staff at the resort wore masks the entire time. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. I can't decide on ERC or EPM. The cuisine has so much variety, the drinks are made to the standard you expect. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. This wine tastes bad. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Masks are required on flights and airport. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Also, the liquor choices are really bad. There is a golf course located right next to the resort. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. Wish I knew these three things before we went.Have fun! The Excellence Riviera Cancun is a strong offering. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. The resort and rooms are beautiful. It is a very positive change when you see how much trash ends up in the ocean. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. We actually never ran out of anything. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. We were very keen to do this, but could never get a spot on the tour. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. There are a few drawbacks to this beach. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. The other pools were pretty much the same temperature as the air around us. Bike ride is a great escape from this great escape. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. No sign of any Mexican Food like you would expect to be available? However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. We were lucky to get one for the end of the week. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. We recommend going around an hour before the tour commences to get on the tour. We liked it so much we ate there three times over our ten-day stay. While these areas wont be completely private there are definitely a lot fewer people in these areas. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. That alone was amazing to save us from waiting on hold. Masks are required on flights and airport. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. The housekeeping team was super-efficient. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. So impressed by everything about it! The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. If everybody just left them in the water when not in use, there would be more than enough available. We managed to make it to the ocean once but it took a little liquid courage to do so. We really liked the Italian offering here. These cookies do not store any personal information. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. The food was where the disappointment came. We really appreciate your detailed feedback. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. The front desk already had our test scheduled based on our departure time when we checked in. This website uses cookies to improve your experience while you navigate through the website. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Tennis courts, an area for beach volleyball, pool tables, ping pong tables. The resort has everything you could imagine for a relaxing getaway. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Review collected in partnership with this hotel. Its authentic Mexico and well worth a visit. This is one of the Excellence hotels initial resorts. The entire staff at the resort wore masks the entire time. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. There is a lot of heritage and history in this part of the world. We look forward to welcoming you back soon to your home away from home. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Excellence Riviera Cancun. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Food was great. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Most of all, Gonzalo was MUY excelente! We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. COVID Safety: We are vaccinated, so felt safe traveling. I'm looking for some suggestions of places to play, and the. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. We estimate they took away about 25% of the pool chairs and restaurant seats. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. They are large beautiful rooms with great amenities. Is parking available at Excellence Riviera Cancun? There were plenty of activities you could enjoy or be a part of. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. I would recommend you go there, much better value. You also have the option to opt-out of these cookies. Please, receive our warmest regards from The Excellence Collection. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. Our driver wore a mask and we did too in the enclosed space. The resort is right beside the beach town of Puerto Morelos. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. There are so many wonderful choices for any food or drink. Gonzalo literally made every activity fun. All the house wine is the same at every bar and restaurant and it's really bad. If seafood is your thing then this is the restaurant for you. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days.