Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. If youre not actually in the wrong, try to avoid apologizing. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. Get your order as described or receive your money back. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. The seller on Poshmark mailed my package to the wrong address and usps is sending. Grab your copy below! You may have pictures of the item not shown in the original listing. I messaged them over 10 times now. I believe it is three days after tracking says item has reached you?? When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. My sales have recently dropped way off just like they did in Feb when you changed how search was done. She actually put the blouse in the labels bag that the seller had sent it in. This is my daughter first time ordering from Poshmark . We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. Such a hassle, sorry this happened to you! Or is it just dropping it into the blue mail boxes they have? New comments cannot be posted and votes cannot be cast. They are trying to get the new users sucked in by giving them the sales. After two days at a jewelry store, it was fixed. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Theres no harm in having a case opened against you or accepting a return. I don't use PM so I'm asking this question out of curiosity. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. :/ 8 days after purchasing and totally ignoring your buyer is rude. In all of the cases Ive had opened against me, only four have resulted in a return. Yes I will be shipping back to her, once I know how. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. She is such a sweet seller and I would not want her to take a loss on any of her funds. thanks. They may not know that they cannot return items due to fit. But if the seller would have accepted my bid, PP would have paid her. Arah Cafe,P.O. Ordered a raspberry macaron candle and i got this. I should have looked prior to responding and added that stock photo to my comments. ***On Mercari, you can get $10 when you sign up with the code JENMHM. Response: Im sorry the item did not work out for the buyer. #2. I remind myself that not one of these people in Poshmark really knows me personally or at all. If the case is approved, the whole bundle must be returned. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Hi! Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. ; On the web. Select My Sales. I found another of the same bag.just left the seller a message asking if it was still available. To report the problem: In the app Go to your Account Tab (@username). I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Select Sent the wrong item. It's the norm now so go ahead and use it. You can offer discounts to people who like your items. If not, you can open a counter case. Sold by shortyx06. how did you ship back? They tacked on $35000 on top of my real earnings. 6 Ways to Grow Your Poshmark Reselling Income Faster. Now it is day 5 almost 6 and it has not been shipped? Since Ive sold thousands of items, Id say thats a pretty decent track record! 5) Make offers to likers. A cancellation occurs before the item is shipped out. I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. There are too many unethical buyers, trolls and Poshmark scams. Wrong items sent. This would AUTOMATICALLY increase the number of sellers. Here is my theory. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. Select More Actions. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. So you should have reported it to Poshmark as soon as you . The seller receives a completely different item. A group for anything and everything related to Poshmark! Ive made over $77,000 selling clothes on Poshmark. Same situation just happened to me too! Type what you want to say and click send! Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. I was just wandering if theyd credit the shipping I paid to get the item in the first place. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Seller waits forever to ship, when the package finally arrives its a dress. They are even lower at their discount stores. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. This scam usually targets sellers with high-end or designer closets. Otherwise, all sales are final. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. Still reply and provide that policy for the Poshmark employee to note. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. The first one is to sell items that are over $25 each. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. She recently sent me an offer for her other jacket listed. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. The other buyer was an absolute nightmare! New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast. Buyers like to know youre sincere. But with it not refreshing, its very difficult. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Once your account is set up, you can start selling things right away. Thank you! Select a listing. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Something went wrong." I've contacted Poshmark support, but I have not heard from them. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. Poshmark pays for shipping on returned items. I would like to return an item purchased on Poshmark please help with this proce. Tracy SunSVP of Seller Experience, Poshmark, Please go back to the old way!!!! Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Shipping was quick, seller had good communication and gave me a great deal on the bundle. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. In fact, having a case opened is unavoidable when youre a high-volume seller. Ive made over $90,000 selling clothes on Poshmark. The buyer found the item cheaper elsewhere. Also, if youre selling as a business, youll want to keep up a professional image of your business. Let me figure out how to fix this. The buyer said, "The sizing/fitting is very weird. I just purchased a bag and the seller accepted my offer within an hour. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Right?? Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. Click the order for the item (s) you wish to. This Templates item is sold by FlourishTogetherShop. What can do to make sure you are heard and try to win the case? Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim 286. I will be taking my business elsewhere soon. ; Select My Addresses. Flakey, disorganized sellers abound. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day.