Right now he' taking a nap.so I'm off to edit some reports! When I made mistakes, I simply reverted to the last saved version. Trying new things- my baby brother practiced crawling through a tunnel. (Hint- The name of the component is not "entitlements"). Stuck on Superbadge Apex Specialist Step 1? Ensure Milestones are configured properly for High Priority Cases. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Its awesome once its all working. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. R&D, A project with Daddy: My favorite daily process! Has any code been used with your org? The key word is "rename." :), I am unable to solve this. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Have a question about this project? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! But not sure what is causing the macro to not find the email template. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Good to hear!!! Modified 2 years, 1 month ago. What am I missing? Did it help? rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. It is now working. How would you enable people to select cases from an organised list? Ensure you set up the routing for Advanced Cases properly. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Very helpful, thanks for the information! Would you like to share a few more details on how you currently have things set up? Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". What other fields do you need to add? Theyre such a useful way to remember what needs to be done before you start. Various trademarks held by their respective owners. I have enabled the knowledge user check box in the user profile. You may want to jot down notes as you read the requirements. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Ive always thought this was pretty cool. When you start a create a new report, simply click to start with a clean screen. Thanks for getting back to me. Thank you for your time and response. If yes, this was created in the wrong place. Please post some details of what you have. Goodness! Ensure Entitlements are visible on Cases in Lightning. "Please help to resolve this. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. hmmm You do not want to enable all of the checkboxes. I have read every message I can find and have double and triple checked everything I can think of. Coild you please help me out? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. 1 is checked that should not be checked. You also get personal insight into the life of a Trailhead Baby! I am getting this below error. Something that helped was saving the report frequently. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . THANK YOU! Thank you! But not able to finish this challenge . https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Make sure that the correct date range is selected. If you are still stuck after that, leave a comment with some more details and I'll take a look. You, my amazing reader, get more than tips for a Salesforce Superbadge. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Keep working, great job i believe you should like my post home care specialists. Also, I've included Entitlements in the console. Service Cloud Specialist Superbadge. You write beautiful things. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Something that helped was saving the report frequently. Right now he' taking a nap.so I'm off to edit some reports! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Ask Question Asked 2 years, 8 months ago. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Challenge 5 error : We can't find a field called 'Question Long Text Area'. 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As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. One of my favorite new things this week was taking a shower with my whole block collection. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. hmmmm I think I just had to drag the filed onto the layout. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. We recommend using a new Developer Edition (DE) to check this challenge. I am right now @ step 6. hope to finish the superbadge now soon.!!! The worst error! I'm stuck on Challenge 6, creating the macro. Could you suggest how to troubleshoot it ? Ensure you create the Cloudy Weather Resolution automated action. I also confirm that no additional code exists in this org. (Hint- search in setup for "support process". If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Hi there,I am struglling with sataus update within a macro. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Save & Activate.That helped me clear that error. *must be completed in lightning experience*1. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Your help is needed! These have different SLA milestones an agent has to hit its the same in this section. Did you check the little box to activate the entitlement process? I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I made two dollars today! Select edit page4. Nice and informative blog! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I also got this error. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I can only click on the Email tab. (I am totally stuck on a CPQ superbadge right now on the last step!). Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. This is where you start building out the ability to manage support levels. We can't find a field called 'Question Long Text Area'. Some changes are done at Challenge 2. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Still stuck? Hello Trailhead Baby! I hope that you feel inspired. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Are you sure you want "email to case"? What can I attach to help diagnose what I am still missing? Good! I am stuck at Step 3 - Create service level and actions. I got it figured out. []Safari Did i use the wrong template? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. hours of inactivity vs hours of being created. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Below are tips and gotchas for each report / dashboard. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! If you can not, I'd look around at permissions. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". (might not matter)The biggie- violation action- Does need to be dynamically assigned. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Challenge 1: Automate record creation. I dont see any check box under layout properties of Knowledge. If you need more help, leave a comment! E.g. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Sounds like an easy oops! This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. . Tonight's challenge involves the creation of two processes. Thanks! I'd do a quick google search on Salesforce Macros- It's a point and click process. hey,yes it was, i figured out after you replied. Knowledge Basics for Lightning Experience. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Also, my email-to-case and email on demand are checked. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Could you share a bit more details on what you have done for this step? I have both Email to Case and On Demand Service enabled on the Email to Case page. I'll keep checking if I missed anything. The custom email button I made was visible instead but was not approved by the Trailhead check. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! That is why I referred to the question that was asked to you before on May 31st. Youll need to enable this whole feature before you start I wont give away what its called! Have you set up the routing address? Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Thanks. Any clues as to what I might be missing? to your account. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this.