We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Av. Saturday 24 December: 9am 3pm Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Your agent was fine, but your system baffles me. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. They are passionate about supporting new people into the business and we receive great feedback. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Handful of friends made at Staysure. Anyone can write a Trustpilot review. Were available during the following times: The operative on the phone was superb and I thank her for guiding me so expertly through the process. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. }); Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} We are investigating your comments and will contact you shortly. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. The support which is only a call away is fantastic. But the actual service once connected to an agent was excellent. Team leader will tell you they will call customer back 3 working days later. Having problems? (function($) { I could put it down racism but overall they are just a horrible company who treat people bad. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. I had to deal with an out sourced company. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. and make your voice heard. } else if(document.documentElement.initCustomerAccountsModels === 0){ ERGO Seguros de Viaje Thursday 29 December: 8:30am 8pm All rights reserved. Have a fantastic holiday. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Was this review helpful? #wsite-content h2.wsite-product-title {} USED to be a great place to work. Staysure. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Thank you for your feedback. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. display: block !important; The HR Team. Thank you. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. policy. Used chat and phone. Warm regards,Siobhan. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Get in touch with us if youd like to make multiple changes to your policy. No progression here unless your good friends with the senior management. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. 2023 Resolver Consumer Online Limited. Best and worst companies at resolving issues. Contact Staysure customer service Resolver can help you send your complaints to Staysure. My bugbear with insurance companies is the usual interminable wait for queries to be answered. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} The advisor was very helpful and explained the various options available. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department If there is a problem with the password chosen this should be explained. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. The first time started out fine then I was transferred . My mother was diagnosed with terminal cancer after taking a policy out. It left me feeling nervous whether Ive done enough to declare everything. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Most of the time the customers were great and easy to get along with. If you need more help, please visit our FAQ Help Centre. .wsite-button-inner {text-transform: none !important;} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Find out how we combat fake reviews. dealt with it promptly and courteously. It wasn't great. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. '', Tuesday 27 December: 9am 5pm #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} your insurance policy. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. - Email address - Full name - Telephone no. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. This was done because they said I owed them holiday which they asked me to take as compassionate leave. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. I also contacted the help line and was sent a link to help me create an account but this still did not work. Not everything they do makes sense. 2 Staysure Customer Service interview questions and 2 interview reviews. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. We also ensure all reviews are published without moderation. They subsequentialy told me to claim for myself. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We hope this will continue to inform and provide insight to our employees on the decisions we make. My dads body was left in the hotel room for over 24 hours. .wsite-footer blockquote {} Saturday: 9am 5:30pm Verification can help ensure real people write reviews about real companies. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. left: 0 !important; This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. If you need to cancel your policy please click here. But I am still waiting for the activation email. Training team really try hard and overall enjoyed it. The team leaders judged me not being in without any understanding. Have a fantastic holiday. - Monday - Friday: 8.30am - 8pm This took 9 months to claim back!!! Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote I will only use them in the future. .blog-header h2 a {} They were no help at all. Full-time, Part-time . You deserve to be treated better especially for what youre getting paid. initEvt.initEvent('customerAccountsModelsInitialized', true, false); It was my aunty and they told me its not compassionate. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} } If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Wishing you all the best for the future. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them.