Rugs look great! Will definitely use again. I'd go lower than 1 star if I could. I spent far too much money, time, and energy trying to get quality and service which does not exist at Hadeed carpets. Well done—— excellent service —— provided both options & wise guidance evaluating alternatives. Excellent customer service. Total Visits since 1997: 9,008,617,292. The price was reasonable, and the service exceptional. I called to find out any concerns and updates along the process and the return calls and emails were very diligent and professionally handled, I would recommend Hadeed Rug services to my family and friends. The Hadeed carpet company has not indicated that the statements made on Yelp were false, but instead has argued that the reviewers, who they could not locate in its customer database, falsely claimed to be customers when they made the negative reviews. ?? I told the man to just clean the fringe as best as they could on the slightly larger rug, (silk) and I did not want to spend a lot of money on it. These reviews were posted by various Yelp users, and a number of the reviews were critical of Hadeed. Customer service at Hadeed is A-One! We move furniture, roll and relay your rugs. They make a special effort to assure the complete satisfaction of the customer! We are most pleased with his work and recommend him most highly. Joe Hadeed did a great job. I was told that this was because of the urine and that I would have to have it chemically cleaned for $150 to fix the color run. We had five rugs cleaned. After almost an hour on the phone and showing that we had the original email quote they relented and grudgingly left the carpet rolled up in the kitchen where it stayed for 2 weeks until we returned. Picked up carpet cleaned, returned. It recently developed some damage. Thank you. Great restoration of a Chinese handwoven carpet that was so abused that it was originally pulled out of a dumpster soaking wet. Very happy. They are experts and know what they are doing! We've used Hadeed for three services:  oriental rug cleaning (twice), wall-to-wall carpet cleaning (twice) and ceramic tile cleaning (once). when I got the carpet back, it was in the exact same condition. I will definitely do business with them again. We've also used other services, and I review them separately.The first time, we had pet damage. Excellent service from rug pick up to communications after rug was received, cleaned, status update, and delivery. I would never go anywhere but Hadeed for cleaning my rugs! Hadeed kept us informed on the progress of the cleaning, even sending photos to check for our satisfaction. Thank them again for me. I sent off two, beautiful, pale aquas, wool rugs riddled with puppy stains simply hoping to deodorize at a minimum. Thanks to everyone who helped me. We know how much they mean to you, so we take care of them as if they were our very own. The staff was friendly and helpful. From the service men picking up the rug to the rug, could not have asked for better service. The intake process which includes a lot of time consuming paperwork should be streamlined to be faster. From the quote, through the carpet pick-up, repair and return, everyone was very helpful, knowledgeable and made sure the entire process was easy. Thorough and complete work on our rug. The retirement community paid Hadeed for the cleaning so a lawyer told us we didn't have standing to sue otherwise we would have. We had a great team, with Julio and Jonathan. He did mostly upholstery cleaning. Called with EXACT rug size and composition. Bought a runner and went to Hadeed to purchase padding for it. Before engaging him check his poor ratings on BBB, Yelp and Checkbook Magazine. Every employee demonstrated a commitment to service, quality, and professionalism. I had a carpet cleaned by Hadeed recently. The staff are incredibly unprofessional (Laura and Jessica specifically). Thank you. Register here and see full info on Hadeed Rug & Carpet Cleaning Plus ratings and reviews of 53 other local Carpet and Rug Cleaners and many thousands of other service companies and professionals, free to you for 30 days The men that picked up and returned my rug were fantastic. ?? I received a five-star service from the moment the rug was picked up from my home and returned. I've not seen the colors so bright, not even when I bought it. I would not trust anybody else with my rugs!!! Hadeed, a Virginia corporation doing business in Virginia, filed a defamation action in the circuit court against three John Doe defendants alleging they falsely represented themselves as Hadeed customers and posted negative reviews regarding Hadeed's carpet cleaning services on Yelp. WOW. We also had new pads cut for all the rugs. It basically ruined the carpet per the professional assessor we hired to evaluate the damage. They kept me updated every step of the way and everyone was very friendly and professional. Find out what works well at Hadeed Carpet cleaning from the people who know best. How did came just a few days after I called. Rug came back looking like new! Was pleased then and now with both cleaning and repairs. Excellent service and great result. Review Latest Reports. I will use them again! I never plan on using them again. - Hardwood Floor Polishing They were prompt in picking up and returning my rugs! I sent it to Hadeed. Hadeed was fantastic to work with. I have used Hadeed for many years , and I am always delighted at the results! Top Sites About Hadeed Carpet Cleaning Complaints. Very satisfied, had rug already rolled as moving from one place to another. Thank you! Hadeed did an outstanding job repairing my silk and wool rugs that were heavily water damaged. Rugs are always in better shape after each cleaning considering they are over 15 yr old. Terms & Conditions / Refund Policy  |  Privacy Policy. I WILL NEVER USE THIS BUSINESS AGAIN! - Wall-to-Wall Steam Cleaning Great experience!!! They did a great job and my tile looks 1,000 times better than it did before! As of October 19, 2012, Yelp's website displayed seventy-five reviews about Hadeed and eight reviews about a related company, Hadeed Oriental Rug Cleaning. So happy. His prices were reasonable and he scheduled an appointment quickly. We use them every few years. They came on-time and ready to work. I waited six years to try them again, and it was deja vu all over again. I am happy to recommend this company to anyone! They look new. WOW!! Unafraid to extort money from his customers once he has - or is on - their property.After my carpet had already been cleaned, Joe added charges for phony services I did not request and he did not perform, doubling the price we had agreed upon. Thanks for a great job. 2. Uses extortion to force you to pay hundreds more than you agreed to. Arthur cleaned our carpets in a thorough processional manner. If you must use them DOCUMENT your communications and expect some kind of run around at delivery to get more money out of you. They have excellent equipment that gets the carpet very clean. Celebrating over 50 years in Customer Satisfaction! After a few calls to schedule delivery they could not give us a definite finish date so we waited for word back from them. Thank you. The rug looks and feels like new. Our carpets look like they’re new! - Wall-to-Wall Steam Cleaning 18 other reviews that are not currently recommended, 4918 Wisconsin Ave Washington, DC 20016 United States, Find more Carpet Cleaning near Hadeed Oriental Rug Cleaning, "We recently moved and had PCR out to clean a large rug and a sectional. I will recommend Hadeed's to my friends/family. So, this company stole $330 from me. Thank you again. I requested area rug cleaning by Hadeed Rug Cleaning and Services, My rug was damaged by the Hurricane ISAESA in August 2020, The cleaning of the rug was so beautiful and other services, such as fringes done that were needed as well. Are YOU listening IRS Audit Department? I initially called another store that was not returning my calls so I…", "Cedric was really quick to respond to my request for an estimate. I’ve taken rugs to Mercer, now Hadeed, for years. I asked them to refund AT LEAST the stain removal fee of $100 but Mr. Hadeed (per his manager Bob) refused. He behaved like a psychopath. Are YOU listening Fairfax County Dept. Yelp users haven’t asked any questions yet about. We will definitely use them again. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. I was quoted a price and ended up paying near double. They should be me more upfront. I was so busy when he came and left hat I didn’t have much time to oversee or check out thoroughly. I will be a returning customer for future rug cleanings. Delivery personnel were very polite and very attentive to cleanliness of my home. When they finally delivered one piece was missing. I have very recently had them cleaned by another service and they had the same spots when they finished cleaning them. Hadeed Carpet & Rug has cleaned more than a million oriental rugs over the years, so we should certainly be considered the experts. We are very pleased with the outcome or our area rug that we trusted with Hadeed. I am ashamed that by caving to Joe Hadeed's extortion I have helped enrich him and enable him to continue abusing and cheating more innocent unsuspecting customers, all while living a millionaire's life, socializing with celebrities, and publicly pretending to be a socially conscious and generous business owner and all-around good guy.I caved because I wanted my carpet back and I wanted to be released from the grip of this lying, thuggish, disgusting impostor.Now I want him brought to justice.YOU DON'T NEED HADEED!You definitely DON'T WANT HADEED!You don't want him knowing where you live.You don't want him to get ahold of your property.You don't EVER want to do ANY kind of business with him. "; the supervisor says YES!WOW - after yelling at him, they finally agreed to bring it down to $155; i agreed and paid the remaining balancereading the previous reviews for this place, the bait and switch seems to be SOP. Great work, will definitely…", "On a recommendation from my neighbor, we called hadeed carpet cleaning to clean our…", "I work at an apartment community and Nicole and her crew were able to help me get…". I highly recommend Hadeed. He sure booties and a mask the entire time. And we give very high marks to the courtesy and professionalism of the people who picked up and delivered the rugs. Headquarters. Highly recommend Hadeed! Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I called to ask them about getting at least a partial refund and they hung up on me. Not only did Hadeed come to our aid after an in house flood but they young fellows were very helpful and did were fast and gave us good advice. They charged me $82 more than they quoted me. Here, too, the results are so good they are startling--both the floors look like new. The repair was ok, but far below the standard for what Hadeed charged. Lives in Fairfax Station in a $980K 6 bedroom house and accuses YOU of taking food out of his kids' mouths if you resist his phony extra charges. I would highly recommend Hadeed. TEXT us now on 703-836-1111   or 301-982-1111 or 202-678-1111   for questions or service. After my husband got a quote for cleaning three area rugs, although he considered it high, he was told we would get a 20% discount. They then called and asked if we wanted to replace the fringe to which my husband declined. When I refused to pay for these services, he refused to deliver or release my carpet. As of October 19, 2012, Yelp’s website displayed seventy-five reviews about Hadeed and eight reviews about a related company, Hadeed Oriental Rug Cleaning. Professional, friendly, did a fabulous job on our rug. Never again with Hadeed! Hadeed did a great job from my first phone call, pickup, picture and phone call telling me the rug was cleaned and ready to be returned. I highly recommend Hadeed's rug cleaning services. Joe Hadeed personally arranged for the pick up professional cleaning and safe return of my 10X12 Heriz Persian rug. The service is consistent with our past experience. They quoted me $149, then upcharged me $50 without telling me, and I even paid for the odor removal, which was another $130. Well my review will pretty much mirror the other one star reviews. He came pretty close to on time and texted me updates down to the minute when he was on his way.…", "As someone who deals with allergies, making sure I have clean carpets is critical. Hadeed drivers could not follow simple requests to call in advance on a cell phone. What an easy process. Had to call 4 times to reach anyone, pickup was 4 hours late, when I called to find out how long it would be, the receptionist cursed at me. I was extremely pleased with results. ?? Masquerades in Northern Virginia as a "charity-minded businessman" while ripping off unsuspecting customers and fearlessly breaking the law. they told me since my carpet was hand made and not machine made(how do I know? I highly recommend Hadeed for your carpet cleaning needs! 3. They wanted about $85 to appraise it's value." We are pleased with the condition of the rug as well as with the expeditious service. I don’t use anyone else. When stains reappeared one day after my service, they eagerly came back and recleaned the problem area. I was on a strict time schedule to move my things and get the carpets cleaned. Mercer joins hands with Hadeed Carpet of the Washington, DC Metropolitan area. Our professionally trained and experienced craftsmen can repair/restore any damage, fading or stains to make sure your treasured possession look as good as new. The floor looks amazing. Definitely not a well run company nor a particularly honest nor reputable one. So the bottom line is this. I would never use them again. - Tile & Grout Cleaning Thank you, Jessica, for the personalized attention and to your pickup/delivery team for their punctuality and professionalism! We've used Hadeed for three services:  oriental rug cleaning (twice), wall-to-wall carpet cleaning (twice) and ceramic tile cleaning (once). These rugs are precious to me; handmade silk. Hadeed Carpet 17 Photos 131 Reviews Cleaning 3206 Hadeed Rug Cleaning Prix Sympa Co Joe Hadeed Entrepreneur Carpet And Rug Rug Cleaning Carpet Repair Reweaving Restoration Hadeed Mercer Hadeed Carpet 3206 Duke St Alexandria Va Rug Cleaners Hadeed Rug Cleaning Co Vienna Va Us 22180 Hadeed Rug Cleaning Prix Sympa Co Hadeed Carpet Success Supercharged Com Honar Oriental Rug Cleaning … Never again. Excellent customer relations and very professional service staff. Have already recommended to another military family. Great service from start to finish! They quoted me $149, then upcharged me $50 without telling me, and I even paid for the odor removal, which was another $130. Timely and courteous pick and drop off service. when I got the carpet back, it was in the exact same condition. When the men arrived to pick up the rugs,  I pointed out one smaller rug - 5x7, had a unknown drink stain it was suggested we get it treated for spills for a nominal amount, to which I agreed. Will use them as long as I have rugs and live in Richmond! Hadeed takes customers’ carpets to its premises for cleaning. Hadeed Carpet Cleaning filed suit in Virginia state court against the authors of seven reviews on Yelp that confirmed what many other reviewers were saying – that Hadeed advertises very low prices to lure consumers but always finds a way to charge more. Very good prices, military discount, very quick service.I recommend them for sure. They smell fresh and clean. The delivery guys did a great job of getting the pad and furniture all carefully and properly arranged.I'm pleased that we have Hadeed to help us extend the lives of our rugs, and I'm happy to trust them with the rugs.Wall-to-Wall Carpet CleaningHadeed just completed cleaning our second-floor wall-to-wall for the second time. I was totally floored as nothing seemed right with what we were quoted. I had two rugs cleaned and repaired. Advanced Search. AVOID this business!! For more than 60 years, we’ve specialized in washing your rug and carpets! They did an excellent job of cleaning my rugs! The other, an antique, was returned completely stretched out of shape. NEVER, EVER USE HADEED -- you'll be sorry if you do. Olvin led the service, and was such a nice guy. We are very happy and pleased with your professional services. My rugs look and smell wonderful! Please be more accurate with your notifications. Except for areas of wear, looks new after cleaning. Arthur and Christian arrived on time. This is the best carpet cleaning service I’ve ever experienced! They are professional, communicative, and, most recently, they have been diligent about practicing COVID safety. Of Consumer Affairs? Reasonably priced. But looking at it later, I think I would have pointed out a few places that needed an extra pass. Don't forget to ask about our FREE pickup and delivery!…. I have used Hadeed's services several times now and have always been completely satisfied. After many unsuccessful attempts on my part to get Joe Hadeed to return my carpet for the price we had agreed on, I paid him for the inflated and phony charges as he demanded, in cash.Although I am certainly a victim of this despicable thief, I feel ashamed. Ask about FREE pickup and delivery. We are very happy with the result, and will not hesitate to use them again and recommend them highly.Tile CleaningWe had Hadeed clean the ceramic tile floors in two rooms the same day that  the wall-to-wall carpeting was cleaned. We had three rugs with dog stains and they came back fresh and clean. Don't forget to ask about our FREE pickup and delivery! The whole experience was excellent. They came to my house, inventoried my rugs and off they went. Hadeed always does a very good job cleaning our rugs. I asked for the rug to be cleaned and scotch guarded. He cleaned up behind himself completely. I sent in a rug for cleaning that had some significant sun bleaching. "I called to have my dryer vent cleaned out. Hadeed takes customers' carpets to its premises for cleaning. My rug came back with problems and I was told to check my contract that the problem was not covered and I should contact the rug manufacturer. On a scale of 1-5, Hadeed deserves a 10. They did a beautiful job and kept me apprised if the process. I am pleased with the excellent fringe replacement on one of my vintage rugs and serging on the other rug. They aim to please at Hadeed Mercer!! Very large rugs including a 12X15 foot rug from our living room that had been down for over thirty years. DO NOT send your valuable rugs to this store, they will ruin them and try to take you for more money. I shopped around for floor cleaner companies, and although I found one cheaper, which their price struck as odd, I chose to go with Joe Hadeed. Are YOU listening Virginia Department of Taxation auditors? On July 2, 2012, Hadeed Carpet Cleaning, Inc., a Virginia rug cleaning company, filed a complaint for defamation and conspiracy to defame against seven anonymous Yelp reviewers in the Circuit Court for the City of Alexandria.. Hadeed claimed these users' reviews were false and defamatory because it "had no record that the negative reviewers were ever Hadeed Carpet customers." I had a carpet cleaned by Hadeed recently. Conveniently, these payments are untraceable as income. My rugs were cleaned and repaired very professionally. Excellent service. A bunch of years ago I bought a beautiful carpet in India. CRIMINAL who is unafraid because authorities are apparently not interested in prosecuting him. I think Hadeed Carpet is very courageous for fighting a battle to get to the truth. Was very satisfied with the service- they were able to pick up my rug the next day and the turnaround was very quick. Over $370 TOTAL  for an 8 by 10 rug cleaning that didn't really do much. I would definitely recommend the Carpet Cleaning Group to anyone who has allergies too or just wants to clean their carpets. I highly recommend your business and will use your company again if needed! It’s really nice. John Doe#l, John Doe #2 and John Doe Corporation are unknown persons or entities whose whereabouts are unknown. They look great. Excellent job! Hadeed just cleaned our wall to wall carpeting today--again. I highly recommend this company. I had to call to find out why. When I spoke with Jeremy, he chalked it up to a misunderstanding, but would NOT refund my $100!! Are you listening Child Help of Northern Virginia? We have had several area rugs cleaned by Hadeed and have been very happy with both the staff and the service provided.