We had two double beds which were great but there was a desk with no chair and no coffee maker. Please don’t include personal, political, ethical, or religious commentary. Choose your currency. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. I would be remiss not to point out that the room is somewhat dated. Proximity to water. We'll also provide transparency over the status of submitted content. So I asked if I can book an appt for a manicure, and she informed me that the manicurist is not in, and only does it on Friday's...asked if I can book for a massage, "sorry, we are fully booked"...mind you there was nobody sitting in the waiting room nor in the back, it was absolutely quiet,..then another person came from the back and said we can book for Sunday at 1pm,..uhm, we check out at 12pm and I do have to catch a flight back home, as my life returns to reality...very disappointing with the service at the spa and how the lack of help they were trying to give me. The beds are comfortable and the room has all the normal attributes. There are two pools in the hotel ( for adults and for kids). The front desk gal acted like they didn’t have any accommodations for me at first. Swimming pool was not well maintained and it’s <5 feet deep. Stay at this 4-star spa resort in Kailua-Kona. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. All rights reserved. Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views? Please see our partners for more details. Respect the privacy of others. It was nice). Booking.com does not accept responsibility or liability for any reviews or responses. I'm sure under pre-covid conditions the hotel was vibrant. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Their service was slow. The pool area was just off our lanai. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. I also liked the water proof wrist band room keys. Contributions should be travel related. The front desk and staff members are always nice and patient and ready to help. Reviews are most valuable when they are original and unbiased. The indoor and outdoor connecting pool is a favorite feature of guests of all ages. That being said, the menu items at the poolside bar were quite good. It wasn’t huge like some resorts and it had a well laid out design. Table and two chairs for dining were on the lanai with the ants. Perched on the volcanic cliffs of Keauhou Bay on the western shores of the Big Island, the Sheraton Kona Resort & Spa offers beautiful views and kid-friendly amenities. There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. The resort’s massive events … Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services? Fun and Free. Food extremely expensive both breakfasts and dinner. I really appreciate that. Covid no rest or food available or bar service. Absolutely disgusting!! Yes, paid public parking on-site and valet parking are available to guests. The description said robe and slippers provided but none in sight. Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km). The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. They offered a paid breakfast take out only averaging $12-16 pp. I really enjoyed the Infinity pool is separated for families that has no children. All we ask is that you follow a few simple guidelines. Lounge was not open. There was only one chair in the room. My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Yes, dry cleaning and laundry service are offered to guests. … The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. I've seen better at a Holiday Inn Express. Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. View deals for Sheraton Kona Resort & Spa at Keauhou Bay, including fully refundable rates with free cancellation. The Swans made of terry cloth towels was Beautiful! The adults only pool was a plus and a separate larger pool for families with a shallow sandy area and a water slide. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Limited selection of restaurant options and menu items when one did choose a restaurant. They're also applicable regardless of the comment's tone. The bathtub had a bunch of chips from something hitting it. Food was average but it was overpriced in their dinner restaurant. The parking gate is on the left-right before the lobby ramp. Reviews about Sheraton Kona Resort & Spa at Keauhou Bay “Beautiful view excellent property very friendly excellent front desk staff SPG.” “The hotel is located right on the ocean and has a great view.” “very nice setting and quiet at night.nice views from all sides of hotel” I loved the ladder set into the water off to the right side, to be able to just jump in the ocean. Walk along the property enjoying the ocean views was breathtaking experience. Additional sorting options might be available (by type of traveler, by score, etc...). Great view of the stingrays at night from the balcony. Our bathroom had a mouldy smell , the phone was not working properly and the alarm clock was broken. Claim your listing for free to respond to reviews, update your profile and much more. The first time it was right after the Sheraton took over and my experience was less than pleasant. The lanais are kind of small. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. the stupid pandemic which nothing else opens. The down side was the rooms were large but sparsely furnished. Handy to have shops and pool bar. I didn't try Rays on the Bay for lunch or dinner. a bit more of an Continental breakfast :-). I really enjoyed my stay at Sheraton Kona and I highly recommend to you! What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay? There are more places to choose from in the Kailua-Kona area. 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